This volume provides guidance on the creation and maintenance of IT policies and architectures for the design of IT service solutions.
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Included are the following topics:
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— Roles and responsibilities
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— Service design objectives and elements
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— Selecting the appropriate model
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— Benefit and risk analysis
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This also embraces outsourcing, insourcing and co-sourcing.
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The ITIL Service Design volume itself is published by, and can be obtained from, TSO Books |
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NAVIGATION
THE OPEN GUIDE
This is an Open and Public Site for ITIL professionals and students. It is maintained by the ITIL community itself. Please feel free to contribute.
THE ITIL BOOKS
The ITIL volumes themselves are supplied worldwide via the publishers, TSO Books.
ONLINE COMMUNITIES
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